Refund policy

 Sometimes a product just doesn’t suit your home and Jane Poole Interiors is happy to offer a refund policy if you have changed your mind. 

For refunds you must inform us within 14 days from delivery date. To start a return, you can contact us at janepooleinteriors@gmail.com 

If your return is accepted we will send you instructions on where to send your package too. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original condition. 

You may post through a courier of your own choice but please note that the customer pays any return delivery costs, and is responsible for ensuring that the product(s) reach us safely & in a re-saleable condition.

Please pop a note inside the box with some identification such as your name and order number. 

If any of the item(s) arrive damaged, we reserve the right to deduct any perceived loss in value up to & including 100%. However, in this case, you would be able to appeal against the courier for the any loss in the cost of the item(s) & the postage paid. We would be happy to provide assistance (e.g. Photographic evidence & invoices) as required to help your claim.

You have 7 days from the return request being granted to post the item(s), alongside an extra few days for the item(s) to arrive with us after this. If you do require longer than this, please let us know ASAP as special considerations for reasonable delay reasons may be allowed.

Please note if the item(s) have not been posted within 7 days and no further contact from yourself has occurred, we will assume that you have changed your mind & close the returns request.

You can always contact us for any return question at janepooleinteriors@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable item

Bespoke or custom designed item(s), any product where the customer has requested something different to the default options. Including but not limited to different size, shape, height or materials  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at janepooleinteriors@gmail.com